Privacy Policy

1. Who is responsible

The personal information handler (controller) is OPA (Tianjin) Technology Co., Ltd. (欧帕（天津）科技有限公司), unified social credit code 91120104MADURNCC22, registered at Room 218, 2F, Block A, Minglida Electronics Building, Anshan West Road, Nankai District, Tianjin, China. We are a subsidiary of XCloudGame; XCloudGame does not handle the information collected through this website. uloog is our brand; it is not a separate company.

You can reach us about personal information through the contact form (choose “Privacy or personal-data request”); or post to OPA (Tianjin) Technology Co., Ltd., Room 218, 2F, Block A, Minglida Electronics Building, Anshan West Road, Nankai District, Tianjin, China (marked “Personal information”). We do not currently have a representative in the European Union or the United Kingdom.

2. What we collect

We collect only what we need for the purposes in section 3. We do not ask for, and ask you not to send, sensitive personal information, identity document numbers, passwords or keys.

3. Why we use it, and on what basis

We do not sell personal information, do not use it for advertising profiles, and make no automated decisions with legal or similarly significant effects.

4. Who receives it

• Hosting provider: Butterfly Effect Pte. Ltd. (Manus), Singapore operates the servers, database and notification service for this website and processes data on our behalf. Contact: privacy@manus.im.
• Our staff: only employees who handle inquiries and run the website, under confidentiality obligations and with multi-factor authentication.
• Group companies: we are a subsidiary of XCloudGame. We do not disclose contact-form information to XCloudGame or other group companies for their own purposes. If a group company ever needs to receive it, we will tell you first and ask for your separate consent where the law requires it.
• Professional advisers (such as lawyers and auditors) under confidentiality, where needed.
• Authorities, where required by law, court order or a valid request of a competent authority.

We do not share contact-form information with cloud providers or any other third party for their own purposes. If the business were reorganised or sold, we would inform you of the new handler and its contact details.

5. Where it is stored, and cross-border transfers

This website and its database are hosted outside mainland China. Our hosting provider states that its data is stored in Singapore and/or the United States. Our staff who handle inquiries are located in mainland China and access the data from there.

If you are in mainland China, submitting the form transfers your personal information outside mainland China. We therefore ask for your separate consent in the form. The overseas recipient is the hosting provider named in section 4; the purposes, categories, retention and the way to exercise your rights are those in this policy. You can exercise your rights against the overseas recipient by contacting us, and we will handle the request with the provider. If you do not wish to consent, you can write to us by post instead.

If you are outside mainland China, your information is accessed from mainland China by our staff, and stored with the hosting provider as above.

We assess these transfers against applicable law, including China’s Personal Information Protection Law and the Provisions on Promoting and Regulating Cross-Border Data Flows, and will adopt any additional mechanism required, such as a standard contract, if it becomes applicable.

6. How long we keep it

Deletion runs automatically on a schedule. Backups maintained by the hosting provider are overwritten in their normal cycle.

7. Your rights

Depending on the law that applies to you, you can ask us to:

• tell you what personal information we hold and how we use it, and give you a copy;
• correct or complete inaccurate information;
• delete your information, including when you withdraw consent or the purpose has been achieved;
• withdraw any consent at any time. This does not affect processing already carried out;
• restrict or object to processing, and receive your information in a portable format (EU/UK);
• explain the rules in this policy.

To make a request, contact us through the contact form (choose “Privacy or personal-data request”); or post to OPA (Tianjin) Technology Co., Ltd., Room 218, 2F, Block A, Minglida Electronics Building, Anshan West Road, Nankai District, Tianjin, China (marked “Personal information”). We may ask you to confirm your identity, usually by replying from the email address you used. We reply within 15 business days. Requests are free unless they are manifestly unfounded or excessive. The close relatives of a deceased person may exercise certain rights over that person’s information as provided by Chinese law.

To withdraw marketing consent, use the withdrawal form or the unsubscribe link in any marketing email. To change cookie choices, use “Cookie settings” in the footer.

8. Complaints

Please contact us first so that we can try to resolve the issue. You may also complain to the authority responsible for personal-information protection where you live: in mainland China, the cyberspace administration authorities; in the EU or UK, your data protection supervisory authority.

9. Security

The site is served only over HTTPS. Access to inquiry data is limited to authorised staff with multi-factor authentication. Database access is restricted to the application. If a personal-information security incident occurs, we will take remedial measures and notify you and the authorities as required by law.

10. Children

This website is intended for businesses. We do not knowingly collect personal information from children under 14 (or under 16 in the EU/UK). If you believe a child has submitted information, contact us and we will delete it.

11. Changes to this policy

Each version of this policy has a version number and effective date. When we make a material change, we will publish the new version on this page, show a notice on the site, and ask for new consent where the law requires it. Previous versions remain available in the version history on this page.